1. Why wasn’t there a packing slip, invoice, or any other forms included in my order?
We primarily will use email to correspond all information to you. To cut down on paper usage for environmental and cost standpoints (one reason why our prices are so low!), we do not have any unnecessary documentation that cannot be sent electronically. Please keep your invoice that was sent via email readily accessible, as it contains important information that may be needed for a return or exchange. If you lose your order receipt email, we can easily send you another one.
2. Can I have an order delivered to different addresses?
Yes, during the checkout process, you will have the option to select a different address from that of the billing address. If you do not change the address, it will default to the address you originally entered for billing.
3. What if I don’t have a credit card?
We accept PayPal in addition to Visa, MasterCard, American Express, and Discover card. Special arrangements can be made for large orders and organizations. Please contact us at email@example.com
first before attempting to pay by check or cash.
4. Why do I need to give my CVV number?
The CVV number, or verification number, listed on the back of most cards, is to verify that you have the physical card in front of you. As we are a secure site, you can rest assured that this information is encrypted and will not be shared with any third party. We also do not store credit card information for your protection.
5. Is your website secure?
Yes, we are secured by Godaddy.com
with an industry-standard 256 bit SSL certificate. You may verify this by clicking on the icon at the bottom of our website. Please make sure that the current date is being displayed on the bottom of the icon.
6. Why do you need my email?
We use your email to send you the order confirmation and tracking number. For this reason, you will not receive any physical forms included in your packaging.
7. Is there a restocking fee on returns?
A 15% restocking fee will be deducted from the total amount of goods included in the return. Your shipping cost to return items will not be refunded.
Permission to return merchandise must be secured from our returns department. You have 30 days from the ship date to return items and receive refunds. You must email the refund request to firstname.lastname@example.org
(with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
8. How long will it take to see a refund on my card?
In most cases, you will receive a refund using the medium of your payment method. Refunds to your credit card or debit card may take up to 21 days from the refund authorization. A check in the mail may take approximately 10-31 business days.